When the public service delivery process is providing hassles to the end users and corruption & under table money has become a phenomenon, e-Governance shows a hope to bring transparency in the system
The Government of India has launched the National e-Governance Plan (NeGP) with the intent to support the growth of e-governance within the country. The Plan visualizes the conception of exact atmosphere to put into practice G2G, G2B, G2E and G2C services.
e-Governance is the use of a range of modern Information and Communication Technologies such as Internet, Local Area Networks, mobiles etc. The primary focus of e-Governance is to improve the effectiveness, efficiency, service delivery and to promote democracy. It gives empowerment to the underpowered sections of the society.
When a person has to go for his ration card, passport or any land records or any service even to register an FIR, he has to stand in the queue day-to-day. He cannot get his work done in a single attempt. It turns into a long process and the services linger unnecessarily. Needless to say, ‘paying under table’ has become a common phenomenon among the system to get the work done and to avoid hassles, moreover, corruption has become one of the biggest issue in the nation. The ongoing Anna Hazare stir is a live issue of fighting against corruption. Today the entire nation is abused by the rogue of corruption.
If we see into the e-Governance, it shows a way forward and heals citizens from the situation. The time is at your next step, when everything would be available at your door step and you don’t need to visit the government offices. You can see the e-Tickets as the live examples of e-governance. Few years ago, it was necessary to get a train ticket, to stand in the queue, after all kinds of hassles, you were not able to ask from the ticket clerk about more options. Now you don’t need to go anywhere and everything is available in your computer or at a cyber café. e-governance gives you a hassle free service and decentralizes the public service delivery system.
If we go through with the draft of Electronic Service Delivery Bill 2011, which is going to be brought to the parliament during winter season, “under the National e-Governance Plan (NeGP), the core IT infrastructure in the form of State Wide Area Networks (SWANs), State Data Centres (SDCs) and one lakh Common Service Centres (CSCs) across the country with associated Service Delivery Gateways (routing mechanism) to deliver public services to the citizens has largely been in place Moreover, 27 Mission Mode Projects across various Central Ministries / Departments and State Governments are at various stages of implementation. Additionally, amended IT Act 2008, the Controller of Certifying Authorities (CCA) to facilitate electronic signatures, provision of Unique Identification numbers for every resident, increasing tele-density and broadband Internet have created the ecosystem necessary for mandating Electronic Delivery of Services in a phased manner but with definitive timelines. “Things will be completely changed after passing the Electronic Service Delivery Bill 2011”, said, Sanjeev Kapoor, Head Governance, Infosys Ltd.
On the importance of e-governance, Union Minister for Communications & IT, Kapil Sibal said, “The Electronic Service Delivery Bill to be brought to the parliament in the winter session and every gram panchayat would be connected with fiber cable network. All services would be available online even land records. No one will need to visit for his passport to the concerned authority. He will be able to apply online and the scrutiny will also be done online. We could not imagine 20 years back what the world is today and now we cannot imagine the world 20 years down the line. It is a paradigm shift for technological innovations. That is why we need to prepare for the future. The time will come very soon when you will be able to get your, ration card, land records, passport and any kind of governmental information in your computer.”
Strengthening the democracy.
e-Governance can enhance the delivery of public services, it makes an easy access to information which empowers the citizens, enables their contribution in the governance and improves economic and social opportunities for them, so that they can make their lives better, for themselves and for the gen-next.
e-Governance provides access of information to the end user easily. It makes people empowered even the underpowered sections of the society. It minimizes the dependency upon the government officials, they don’t need to visit to the offices to access the information or any kind of service. If people are getting empowered, it directly means that the democracy is getting strength.
The greater attention of e-Governance is to advance service delivery system, enhancing the effectiveness of production and prominence to the wider access of information.
Siddharth Shankar, President, Drishtee Foundation, said, on the changing scenario, “In this current scenario, people go for at least five kilometers to get his birth certificate, caste certificate or other services. They are helpless to bring under table money to get their work done. e-Governance will change the things and it will reduce the corruption. They will be able to get these documents from the Common Service Centres (CSCs)”.
To make sure Inter-operability among e-Governance applications, The government of India has build-up an Institutional mechanism for formulation of standards through joint efforts of stakeholders like Department of Information Technology(DIT), National Informatics Centre (NIC), Standardization Testing and Quality Certification( STQC), other Government departments, Academia, Technology Experts, Domain Experts, Industry, BIS and NGOs. In this course there is a provision of formal public review also.
Expansion of the internet and electronic commerce, is redefining relationships among various stake holders in the process of governance. A new model of governance would be based upon the transactions in virtual space, digital economy and dealing with knowledge oriented societies. e-Governance is an emerging trend to re-invent the way for the government works.
The key delivery models of e-Governance can be divided into:
Government-to-Citizen or Government-to-Consumer (G2C)
In this model, the G2C model applies the strategy of Customer Relationship Management (CRM) with business concept.
Within each of these communication areas, four types of actions take place:
Driving information over the Internet, regulatory services, general holidays and notifications.
Two-way communications between the agency and the citizen, a business, or another government agency, in this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency.
Conducting transactions, lodging tax returns, applying for services and grants.
Governance, to enable the citizen transition from passive information access to active citizen participation by informing the citizen, represents the citizen, encouraging the citizen, consulting the citizen and involving the citizen.